Path B - Middle Management

Path B - Middle Management

Ministry of Health & Wellness

Path B - Middle Management

Leads to certification

This path has 48 hours of training with 51 courses in the following skill areas:

1. Professionalism

2. Time Management

3. Customer Relations

4. Reporting Skills

5. Use of Technology

6. Multi-tasking 

7. Communication

8. Conflict Management 

9. Budgeting & Financial Management

1-2 Hours
Curriculum Certificate
1-2 Hours

Curriculum Courses Learning Path - 47 Courses

Delivering Feedback: Delivering Negative Feedback


There are times when our teams underperform, and it is our job as managers to inform the offending team members that they

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Basics of Business Finance


Designed for non-financial employees, this course explains the fundamentals of corporate finance and demonstrates how various workplace activities can affect the financial stability of an organization. Understanding finance and making good financial decisions at all organizational levels is key to ensuring strong financial management in an organization. This course provides employees with basic concepts and knowledge of finance so they can make sure their actions are in line with organizational objectives. This interactive training course includes audio narration, quizzes, and exercises for an engaging and complete learning experience. Take the final exam at the end to earn a Certificate of Completion.

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Basics of Budgeting


Of fundamental importance to all businesses, this finance course will help you understand the importance of creating a sound budget, as well as how to go about constructing one. The course explains what a budget is and how one is developed, used and influenced. It touches on a number of other important subjects, including different types of expenses that need to be included in your budget and how budgeting has evolved to meet the changing conditions of the economy and technology. Clear communication methods include a mix of text and audio narration. Short quizzes are distributed throughout the course to test your understanding of the material, and a Certificate of Completion is awarded when you pass the final test. In order to obtain a course certificate for NASBA CPE credits, please email with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

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Workplace Conflict: Managing Workplace Conflict


Learn how to manage conflict situations in the workplace. Conflict at work can give rise to psychological, legal and in rare cases even physical risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course equips you to manage and resolve conflict situations. Guided by audio narration, and engaging with interactive exercises, you will learn how to: - Disrupt the

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Navigating Relational Conflict


This Navigating Relational Conflict course examines the underlying sources of conflict and offers effective strategies to help resolve differences and improve personal and professional relationships. You'll learn methods of finding common ground with those whose values and perceptions may be different than your own and identify the personal traits that influence how we interact with co-workers, friends and family members. The course focuses on the importance of trust and its role in helping to bridge our differences and sow the seeds of understanding. This course is approximately 1 hour in length. An engaging on-screen host explains each concept in conversational terms and applies teaching principles to real-life situations. The information provided can help anyone to reduce the friction in their relationships and learn to become a more effective communicator.

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4 Strategies for Handling Difficult People


This course, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively with the other person.

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Effective Use of Email in the Workplace


Email is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used appropriately and effectively. This course will show you how to write compelling and concise emails, successfully manage your email, and know when email should or should not be used. You will also learn how to overcome the risks associated with email, such as lost productivity, legal issues, security breaches, viruses, and junk email.

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Brain Bites: Email Management


From a frustrating chore to a powerful tool - learn how to make email work for you. More than ever before people rely on email in the workplace

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Virtual Communication Masterclass | Gavin Presman


In this interactive video course, you will learn how to communicate authentically, effectively and with confidence in virtual environments. You will learn how it is possible to create deep connection, present with confidence and pitch ideas that get buy-in and support without being

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Persuasion: The Art of Communication


Every form of communication is really a form of PERSUASION.

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Basics of Communication


Using Friedemann Schulz von Thun's "4-ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.

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How Communication Works


Understanding the highly complex "communication" puzzle is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to shape communication positively. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented manner in the future.

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Clarifying and Managing Your Priorities: Part B


In Part B, you'll learn to increase your efficiency in the workplace by defining your role within your organization and using the law of the lever to prioritize your tasks. After you identify your role and the areas where you make contributions, you'll create your own specification sheet to help you make clear and logical decisions about where to spend your time. Then, you'll use the law of the lever, a version of the Pareto principle, to classify those tasks based on what's at stake and the effort that's required for each one. This course includes practice exercises and several case studies to help you understand and institute learnings into your work life. We recommend taking Part A of this Time Management series first for an introduction to the subject.

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Clarifying and Managing Your Priorities: Part A


When you have too many calls on your time, it's time to step back and evaluate your situation. In this course, you'll identify your priorities in all areas of your life. There are 5 important spheres that you'll give attention to - professional, social, family, personal and past - which will help you keep perspective on the demands made of you and inform your course of action. This course will help you determine your priorities and organize your time effectively to fulfill them. Upon completion of Part A of this Time Management series, we recommend taking Part B for more insight into handling time effectively.

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Administrative Excellence: 06. Planning and Coordinating Events


Holiday parties, departmental conferences, company-wide meetings, and teambuilding events. All of these things require careful planning and coordination, and if these responsibilities fall on you, then you'll want to check out this course. We'll talk about the difference between event coordinating and planning. We'll go over what you need to know before planning your event, including how and when to assemble a planning committee. We'll also discuss budgets, entertainment, menus, photos, technology, themes, invitations, and more.

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Administrative Excellence: 10. Be the Point Person


A point person is a spokesperson and someone people go to for answers and information. A point person represents the company and acts as a point of contact or direction for clients, customers, and internal staff. As an administrative assistant, you take care of details, absorb a variety of information, and may even serve as a gatekeeper to decision makers in your organization. You're the perfect point person. In this course, we'll talk about what that role means to you and how to do it well.

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Administrative Excellence: 02. Preparing a Room for a Meeting


You may not put a lot of thought and time into preparing rooms for meetings, but doing so can help create more productive and effective meetings. There are different meeting styles and formats that need to be considered. You may need to organize guest lists, catering, meeting spaces, necessary materials, and technology. It can be an overwhelming task, so this course is designed to help you focus on what's important, get organized, and plan a successful meeting.

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Administrative Excellence: 03. Detail-Oriented Skill Development


Would you consider yourself a detail-oriented person? Or far from it? Most of us sit somewhere in between, but not to worry. This is a skill that can be easily developed. That's what this course is all about. We'll go over ways to become more detail-oriented and discuss things like making lists, dealing with distractions, and providing quality over quantity. With these skills, you'll be able to perform higher quality tasks by adding more care, thought, and detail into what you do.

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Administrative Excellence: 09. Acting as Gatekeeper


You are the gatekeeper to your business. You decide who enters and who doesn't. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the people, communication, or information that impacts or interrupts your business. In this course, we'll discuss why this type of filtering is so important and go over ways to improve your role as a gatekeeper.

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Administrative Excellence: 05. Making Travel Arrangements


Making travel arrangements requires excellent planning, organization, and communication. If your job requires you to make travel arrangements for others, particularly your boss, then there are many things to consider. You want to ensure a safe, stress-free, pleasant experience for your traveler, so that's what this course is all about. We'll go over the four categories of making travel arrangements: gathering personal information, doing travel research, getting confirmation and booking, and preparation. This course will help put your mind at ease when it comes to the stress and worry of making travel plans for others.

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Administrative Excellence: 12. Relationship Building with Your Supervisor


Having a solid, healthy relationship with your supervisor is typically a major goal for most employees. If you don't get along with your boss, or you don't connect, or there isn't mutual respect for one another, you're likely dissatisfied with your job. This is definitely a relationship that you want to foster and spend time building. That's what this course is designed to help you with. We'll go over the benefits of a good relationship, steps to create an effective relationship, ways to demonstrate your own good qualities, and some tips to develop a personal relationship.

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Administrative Excellence: 07. Routing a Problem


Nobody likes dealing with problems. They can be difficult, may cause us to face conflict, and oftentimes, they can't even be solved. Whether it's personally or professionally, problems can arise anytime, anywhere. In this program, we discuss a different way to take on problems head on. Rather than immediately trying to solve the problem, we want to talk about routing a problem. Here, we'll go over seven steps to effective problem-solving and how to put these methods into practice regularly. These tips will help you avoid racing toward a potentially bad solution.

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Administrative Excellence: 08. Anticipating Needs


As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and time. In this course, we'll show you some helpful ways to know what those around you need before they ask. We'll discuss how to acquaint yourself with the specific needs of your supervisor and the things you should take notice of to better serve them. This includes knowing their schedule, understanding your workplace processes so you can stay prepared, and having open communication.

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Administrative Excellence: 01. Prioritization Techniques


Time management is a must-have skill for many employees. You have your assigned tasks, and you have to get them done on time. Sometimes that's easier said than done when you're overloaded with responsibilities. So in this course, we'll take it one step further and discuss the importance of prioritizing your tasks. We'll go over five things to consider when determining a task's importance within your personal timeline. We'll discuss setting deadlines, staying organized, dealing with distractions, and multitasking.

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Prioritize and Organize


Prioritize and Organize is part of the Success at Work Series. 10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them. Two new interns arrive at Cutting Edge but not everything goes smoothly. Tatiana speaks five languages but must change her negative thinking. Dion is the overconfident smart-talking nephew of the boss. Participants will watch as these former students learn from their mistakes while gaining an edge to succeed along the way. Lessons are engineered for viewers to see a clear picture of success and to maximize effectiveness in communication, prioritization, and organization. In Prioritize and Organize, the Cutting Edge team can be messy and unorganized, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey

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Zoom (2021)


Zoom is a cloud-based communication tool for video, voice, content sharing and chat that can be used across mobile devices, desktops, and telephones. In this course you will learn how to get started using Zoom by downloading the client, creating an account, and signing into Zoom. You will also become familiar with modifying the desktop client settings and the Zoom Web Portal settings. Finally, you will learn how meetings in Zoom operate and how you can use it to be more productive in your meetings.

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Microsoft Office PowerPoint 2016: Part 1 (Beginner)


Microsoft Office PowerPoint 2016: Part 1 (Beginner) shows you how to utilize many of the functions and features available through PowerPoint to create engaging and professional presentations. This introductory-level course begins by guiding you through the PowerPoint interface and reviewing some basic functions. You

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Microsoft Office Excel 2016: Part 1 (Beginner)


Microsoft Office Excel 2016: Part 1 (Beginner) introduces you to the basic functions of Excel 2016, allowing you to create worksheets and effectively calculate and present your data. You

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Microsoft Word 2016: Part 1 - Beginner Level


Hone your Microsoft Word 2016 skills with this instructive training course, designed to help you take advantage of the application

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Being Savvy Online


The internet connects us to many amazing things, but it also leaves us open to vulnerabilities. This course helps you identify potential dangers and develop practices to increase online security. You'll learn how to detect dangerous websites and how to protect your computer from malicious spyware and malware. You'll discover how to create strong passwords, and how to recognize hoaxes and scams. The course offers tips on how to share information, photos, and videos online. It also provides advice on how to increase safety on your mobile device, how to protect your online reputation, and how to keep safe from identity theft. Finally, the course demonstrate some pitfalls of shopping online and how to safely conduct online banking. This course takes 1 hour and 13 minutes to complete. It utilizes video tutorials and audio narration to help you analyze your online footprint and examine where you can make improvements to protect your information.

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Email Etiquette


Discover best practices, tools, and techniques that will help you write clear, courteous emails that reflect well on you and your organization. In this course, we

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Smart Business Writing: Short, Sweet and To-the-Point Reports


If the skills you'd acquired by the time you wrote your last book report for school aren't cutting it for you in the business world, this course can teach you what you need to know in three hours. Almost every professional has to write a short report at some point in his or her career, and despite the fact that it doesn't have to be 'long,' it can still be daunting - especially if you don't like writing. This course will teach you to use the simple and extremely effective Pyramid method of writing to create the most common types of reports professionals will be faced with in their careers. The first category is Informative Short Reports, such as Incident, Field Trip, and Progress Reports, in which you present your information factually and do not expect your reader to reply or take specific action. The second is Persuasive Short Reports - for instance, a Recommendation or Inspection Report, in which you convince your reader to take the action you suggest. Don't think you can do it? Sure you can! We unravel the mystery of effective writing within.

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Report Organization and Presentation


Impress senior management with professional, high-quality reports. In this course, you'll learn how to create reports that include meaningful data and graphics as well as insightful conclusions and recommendations. Gain helpful tools to organize your data logically and transform key findings into compelling graphics that will persuade your reader to your point of view. The course runs through the basic components of a report, including the introduction, transitions and headings, and provides practical tips on how to fulfill the requirements of each section. This course features exercises, quizzes and case studies to illuminate the material. Take the final assessment at the end to evaluate how well you've learned. In order to obtain a course certificate for NASBA CPE credits, please email with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

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Winning Communication Skills for Telephone, Conference Calls | TJ Walker


Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power. Are you and members of your team using the telephone for maximum business success? Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials? Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned? This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

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Interpersonal Communication Skills


Communication is a vital part of our daily life, whether personal or professional. Failing to communicate effectively results in stress, strained relationships, lowered productivity, and overall creation of an unhealthy atmosphere. Luckily, there are means, ways, and tactics to overcome communication related problems. This course will help you understand how to convey your ideas effectively, deal with criticism in a positive way, avoid misunderstandings, and minimize arguments.

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TelePro Series: 'Connecting' with the Customer - Making the Connection


You'll learn how to speak to create a positive impression and discover strategies that can help you control the pitch of your voice. You'll examine how to insert more inflection into your voice to avoid sounding monotone, how to control adjust the volume your voice and the rate of speed in which you speak. The also course examines how to improve clarity and diction to ensure your customers understand you. The course features narrated video, interactive learning activities and a final test to assess your knowledge. The course is module 4 in the 12-course TelePro training series designed to help you improve your interpersonal telephone communication skills.

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Asking Essential Questions


This course teaches educators how to create effective questions to be used as an instructional strategy that encourages higher-order thought processes in students. In this course, Dr. Cherilyn Ziemer examines the advantages of using higher-order questions to give students the opportunity to develop personal understanding, compare and contrast information, and create thoughtful inquiry. You'll learn criteria for generating higher-order questions, what question starters to use, and how to develop metacognitive and reflective questions. You'll also examine how, why and when to use questions that do not promote higher-order learning. Designed for educators and teachers, the video and audio course takes approximately 1 hour to complete. It is divided into sections and features a menu navigation for a user-friendly learning experience.

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Organize Tomorrow Today: Eight Ways to Retrain Your Mind to Optimize Performance at Work and in Life | Dr. Jason Selk, Tom Bartow and Matthew Rudy


Organize Tomorrow Today (2015) is the definitive guide to achieving a successful career and fulfilling life. These blinks offer you valuable information, giving you the tools to unlock the power of your mind, increase your self-confidence and become your most productive self.

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15 Secrets Successful People Know About Time Management: The Productivity Habits of 7 Billionaires, 13 Olympic Athletes, 29 Straight-A Students, and 2


15 Secrets Successful People Know About Time Management (2015) reveals the secrets of time management used by billionaires, Olympic athletes, honor students and entrepreneurs. These blinks are a guide to extreme productivity that won

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The 12 Guidelines of Effective Time Management (US English)


Save time throughout the day to focus on what you need to do by using these 15 guidelines to effective time management. In this course, you'll learn techniques to shave valuable minutes and hours from your day by optimizing the way you work. You'll learn how to be more assertive in your interactions with others to avoid time-wasting tasks. You'll also learn how to organize your day and activities more effectively so that priorities get done first, and faster. This 15-minute course will help you become more efficient with your time so you can make more out of your day. It features animated videos, exercises and quizzes for a complete learning experience. A printable course document summarizes the key concepts for easy review. US English version.

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Time Management: Strategies for Success


Does it feel like you

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Time Management Basics


Take control of your time and tasks to be more productive! Do you spend all day working on tasks, and still feel like your list never ends? Do you find yourself doing someone else

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Emotional Life Skills @ Work


Now more than ever, it

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Assert Yourself


When we find ourselves under pressure or in confrontational situations, we may react aggressively

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Creating a Climate for Rapport


Build winning relationships with your customers and colleagues with this training course designed to help service professionals harness positivity and teamwork for career success. We'll cover how to use positive wording and avoid hot button terms that can irritate or anger a customer, along with tips for dealing with emotional baggage that can breed negativity. We will also walk you through how to thrive in a team environment and resolve conflicts that may arise. This engaging course offers an interactive experience with learning activities, audio narration, links to examples and supporting content, and a final online quiz. This is lesson 5 of the 12-part Teleport Online program for customer service professionals looking to hone their interpersonal skills for interactions over the phone.

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Professional Excellence


Professional Etiquette


In this module you will learn strategies for professional etiquette both in the workplace, and with your online presence. We will cover strategies for professional appearance, communication, collaboration, setting professional standards, professional disagreement, and advancement.

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Curriculum Complete

Successfully complete all of these courses to receive a Path B - Middle Management Award.

All your learning will be reflected on your dashboard.