Get up-to-speed on the skills required to provide excellent customer service. This course describes in detail the behaviors and characteristics utilized by professionals who excel in the field. We'll introduce you to the fundamentals of a service mentality and help you develop your skills in ownership, enthusiasm, empathy, responsibility, balance, adaptability and resiliency. You'll also gain the insight to conduct a personal self-assessment of your own service mentality. After completing the course, you'll have a better understanding of your own behaviors and skills. As a result, you'll learn to sharpen these abilities, giving you a competitive edge in your customer service career. Complete the course quiz with a passing score of 80 percent and receive a certificate of completion.