Uncategorized

An Introduction to the PICA Customer Service Policy

This course aims to outline the guiding principles for Customer Service as outlined by the PICA. Learners will be exposed to the Customer Service Charter, functions, Complaints Management System, Diaspora Support, Local Mobile Facility functions, and team member responsibilities as PICA employees.


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This course aims to outline the guiding principles for Customer Service as outlined by the PICA. Learners will be exposed to the Customer Service Charter, functions, Complaints Management System, Diaspora Support, Local Mobile Facility functions, ...


View more
Audit Course
An Introduction to the PICA Customer Service Policy
3 Students

Enrolled in this Course

-

School

Uncategorized

Category

No

Certification

  • Skills Required

    No Skills Required

  • Skills Offered

    No Skills Offered

Course Content

    • Pre-Engagement Activity: What is Customer Experience?
    • Module One: Guiding Principles For Effective Customer Services
    • Module Two: The Customer Experience Charter
    • Activity: Employee Responsibilities
    • Reflection: How does PICA support you?
    • Final Assessment